Privacy Policy

RenewedBirth ("we", "us", "our") is committed to protecting your privacy and the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and the Freedom of Information and Protection of Privacy Act (FOIP) where applicable.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

Personal Identification: Name, email address, phone number, home address, date of birth, and government-issued ID (for verification purposes only).

Health & Family Information: Due date, baby's date of birth, feeding preferences, sleep routines, medical history relevant to postpartum care, and household composition.

Booking & Payment Data: Service selections, scheduling preferences, payment method details (processed securely through Stripe — we do not store full card numbers), and billing history.

Care Log Data: Feeding times, diaper changes, sleep duration, mood entries, symptoms, and growth measurements you voluntarily record.

Communication Data: Messages exchanged with our care team through the in-app messaging system.

Technical Data: IP address, browser type, device information, operating system, and cookies for analytics and service improvement.

Service Delivery: To match you with appropriate care professionals, schedule visits, and personalize your postpartum support plan.

Safety & Verification: To verify identity, conduct background checks on care providers, and ensure the safety of all parties.

Communication: To send booking confirmations, reminders, care team updates, wellness tips, and respond to inquiries.

Care Coordination: To share relevant care log information with your assigned support professionals (only with your explicit consent).

Payment Processing: To process payments, issue refunds, and maintain billing records.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Service Improvement: To analyze usage patterns, troubleshoot issues, and enhance our platform and services.

Care Professionals: We share only the information necessary for your assigned care professional to provide services (e.g., address, care preferences, baby's routine).

Service Providers: We engage trusted third parties for payment processing (Stripe), cloud hosting, email delivery, and analytics. All providers are contractually bound to protect your data.

Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

With Your Consent: We will share information with third parties only when you provide explicit consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, access controls, regular security audits, and staff training.

Access to personal information is restricted to authorized personnel who need it to perform their job duties.

While we strive to protect your data, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

Access: You have the right to request access to the personal information we hold about you.

Correction: You may request corrections to inaccurate or incomplete personal information.

Deletion: You may request deletion of your personal information, subject to legal retention requirements.

Withdraw Consent: You may withdraw consent for certain uses of your information at any time.

Portability: You may request a copy of your data in a commonly used format.

Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Care logs and health-related data are retained for a minimum of 7 years in accordance with provincial health record guidelines.

Account information is retained for 2 years after account closure for legal and administrative purposes.

You may request earlier deletion by contacting us, subject to legal obligations.

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

You may disable cookies through your browser settings, but some features of our service may not function properly.

We use analytics tools (e.g., Google Analytics) to understand how visitors interact with our website.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: privacy@renewedbirth.com

Mail: RenewedBirth Privacy Officer, Calgary, Alberta, Canada

We will respond to all inquiries within 30 days.